Last Updated: January 8, 2015
our practices regarding the collection, use and disclosure of information that we receive when you use our
them on the Services or by sending you an email or other notification, and we’ll indicate when those
How do we collect and use information?
Our primary goals in collecting information are to provide and improve our Services, to administer your use
of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily
navigate our Services.
If you create an Account, we’ll collect certain information that can be used to identify
you, such as your name, email address, postal address and phone number
[If you create an Account
using your login credentials from one of your SNS Accounts, we’ll be able to access and collect your name
and email address and other PII that your privacy settings on the SNS Account permit us to access. If you
create an Account through the Site or one of your SNS Accounts, we may also collect your gender, zip code,
credit card information and other information that is not considered PII because it cannot be used by itself
to identify you. We don’t receive or store passwords for any of your SNS Accounts.] We may use your PII to
contact you with newsletters and other information that may be of interest to you. If you decide at any
time that you no longer wish to receive such communications from us, please follow the Opt-Out procedure
described in this policy below.
Information Collected Using Cookies and other Web Technologies.
Like many website owners, we use
automated data collection tools such as Cookies and Web Beacons to collect certain information.
are small text files that are placed on your hard drive by a Web server when you access our Services. We
may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to
and web traffic routing on our Services and to customize and improve our Services. Unlike persistent
Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although
most browsers automatically accept Cookies, you can change your browser options to stop automatically
accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t
accept Cookies, you may not be able to access all portions or features of the Services. Some third-party
services providers that we engage (including third-party advertisers) may also place their own Cookies on
Cookies by such third parties.
(also known as clear gifs or) are tiny graphics with a unique identifier that may be included
on our Services for several purposes, including to deliver or communicate with Cookies, to track and
measure the performance of our Services, to monitor how many visitors view our Services, and to monitor
the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web
Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services.
Our servers automatically record certain information about how
a person uses our Services (we refer to this information as
including both Account holders and
non-Account holders (either, a
Log Data may include information such as a User’s Internet Protocol
(IP) address, browser type, operating system, the web page that a User was visiting before accessing our
Services, the pages or features of our Services to which a User browsed and the time spent on those pages
or features, the links on our Services that a User clicked on and other statistics. We use this information to
administer the Services and we analyze (and may engage third parties to analyze) this information to
improve and enhance the Services by expanding their features and functionality and tailoring them to our
Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft.
We also use the IP Address to generate aggregate, non-identifying information about how our Services are
In some cases we collect and store information about where you are located, if you
permit us to do so. We may use location information to improve and personalize our Services for you.
What Information Do We Share With Third Parties?
We will not share any PII that we have collected from you except as described below:
Information Shared with other Account Holders:
Each Traveler and their applicable Host will, upon receipt
of a confirmation of Confirmed Booking, be made aware of each other’s respective identity and contact
information. This means that if you are a Traveler, we will share your name and email address with the
Host, and we may share your telephone number with the Host, and if you are a Host, we will share your
name, home address, and email address with the Traveler, and we may share your telephone number with
Information Shared with Our Services Providers.
We may engage third party service providers to work with
us to administer and provide the Services. These third-party services providers have access to your PII only
for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your
PII for any other purpose.
Information Shared with Our Partners.
We may work with partners that operate guided tour services in
locations in which we offer our Services. Such partners will promote our Services, and we may share
information about Hosts located in those locations to allow these partners to make Host bookings. We will
not share any information about Travelers with such partners.
Information Shared with Third Parties.
We may share aggregated information and non-identifying
information with third parties for industry research and analysis, demographic profiling and other similar
Information Disclosed in Connection with Business Transactions.
Information that we collect from our
users, including PII, is considered to be a business asset. As a result, if we go out of business or enter
bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your
PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and
law enforcement officials or private parties to enforce and comply with the law. We may disclose any
information about you to government or law enforcement officials or private parties as we, in our sole
discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas);
(ii) to protect our property, rights and safety and the property, rights and safety of a third party or the
public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable
The Security of Your Information
We take reasonable measures to protect the information that we collect from or about you (including your
PII) from unauthorized access, use or disclosure. For example, all exchanges of payment information
through the Services will be encrypted and transmitted over a secured connection, and all passwords will
be encrypted and stored in our database. Please be aware, however, that no method of transmitting
information over the Internet or storing information is completely secure. Accordingly, we cannot
guarantee the absolute security of any information. [Under review by Traveling Spoon technical team.]
Links to Other Sites
Our Services may contain links to other websites and services. Any information that you provide on or to a
third-party website or service is provided directly to the owner of the website or service and is subject to
responsible for the content, privacy or security practices and policies of those websites or services. To
protect your information we recommend that you carefully review the privacy policies of other websites
and services that you access.
Modifying Your Information
You can access and modify the PII associated with your Account through the profile page in your Account. If
you want to delete your PII and your Account, you can do so through the Settings page in your Account, or
you can contact us at firstname.lastname@example.org with your request. We’ll take steps to delete your
information as soon as is practicable, but some information may remain in archived/backup copies for our
records or as otherwise required by law.
If you do not wish to receive promotional emails, newsletter notifications, or other communications from
us, please follow the unsubscribe instructions provided in any of the communications.
Your PII may be transferred to, and maintained on, computers located outside of your state, province,
country or other governmental jurisdiction where the privacy laws may not be as protective as those in
your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may
transfer your PII to the United States and process it there.
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under
13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information
from our files as soon as possible.
Please contact us at